Bilingual (Spanish) Intake Specialist
The Intake Specialist acts as the first point of contact between potential Early Start and continuing clients and the Regional Center. The position also needs to provide basic information on services and secure information to determine eligibility requirements and potential services. This position requires travel to offices and meetings throughout the Bay Area. Occasional statewide travel to sites throughout California may be required. Fluency in both written and verbal Spanish is required.
DUTIES
Solicit all intake information from applicants, provide information regarding GGRC services, and refer qualified clients to Assessment Team or other community resources (when indicated). Provide general information and referrals regarding resources and services to clients and callers. Explain GGRC procedures and policies, including legislation and due process rights. Ensure the required timeframes, policies and procedures are met.
Input intake information and notes into system. Confirm client’s ‘first time’ status in Regional Center system. Maintain database of calls and documentation of applicant’s inquiries. Complete and maintain all required forms and reports according to regulations and procedures. Complete monthly statistics.
Determine place of residence in accordance with guidelines. Review and determine appropriateness of applications for service. Maintain information and referral services. Assist in determining referrals for outreach services. Provide administrative support to unit as needed. Participate in special projects and assist with additional duties or tasks, as assigned.
EDUCATION AND EXPERIENCE
- Bachelor’s Degree from an accredited school of social welfare or related human services field required;
- 1+ year client interaction and evaluation experience;
- Work experience with developmentally disabled;
- Experience in the field of Early Childhood Development desired;
- Case Management experience preferred;
- Experience in multi-cultural settings and/or multi-lingual capacity.
SKILLS AND COMPETENCIES
- Able to speak clearly and be understood by native Spanish speakers and to understand relevant spoken/written dialects, as appropriate;
- Good interview skills and able to assess individual needs and input detailed notes into system while interviewing;
- Excellent communication skills in producing documents in a business manner and conveying complex information in a clear, concise and professional manner;
- Familiar with issues associated with working with developmentally disabled;
- Familiar with MS Office and Adobe products;
- Able to operate basic office equipment;
- Time management and organizational skills;
- Initiative and decision making;
- Customer and detail oriented.
Salary starts at $3,500.00 per month
DO NOT HIT “REPLY” TO ADVERTISEMENT. Resumes emailed, faxed or not sent through Agency’s Applicant Tracking System will not be considered. Candidates should submit cover letter and resume in a single PDF document with compensation requirements to the following link below:
GGRC is an equal employment opportunity employer.
Local candidates only please. No phone calls.